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new message auto response
hello..how do i want to disable this email notify to client?refer attachment.. for now its only send this notify to client and NOT send to admin/agent.. New Message Auto-response
, Updated 07/04/2016 12:23 pm
Confirmation sent to user when a new message is appended to an existing ticket.
so is there any setting that i just want to send notify only to agent so that they will know new msg reply from client for that ticket no.