osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Email notifications to all Department members
I just learned today after having osTicket in use for close to a year that email notifications for any type of ticket activity are NOT being sent to all Dept. agents. I would like this to be the default behavior. We have 2 Departments currently. Since I am the system admin I receive all email notifications for my assigned dept. so I assumed all agents did also.
Please point me in the right direction for the settings I need to enable to make this possible.