osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
1.10-RC Task auto-creation on filters
I found really great the new task functions in RC 1.10 where a ticket can have associated tasks that shall be completed before closing. Nevertheless, there is a big missing for us, and is that it would be super cool to be able to auto-create tasks according to the type of ticket created, or by filter actions. Is there any way to do something like this?