I've been wondering the same thing, and also found this related discussion:http://osticket.com/forum/discussion/comment/104924/In the most current branch of 1.10, I could not find this feature. So either I am looking in the wrong places or it is not planned to be implemented just yet, maybe for future versions. Please correct me if I'm wrong (and tell me where to find the auto-creation).Since we have two Release Candidates already, I am fairly confident that no new features will be added to those, just bug fixing before the release.As I mentioned in the other discussion, this might be achievable via an API interface...