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Opening an existing ticket as agent is slow (10s)
Just to share with you an issue we have since a few weeks.
The system is working great, here are our technical details:
- CentOS 7.2.1511
- Webmin 1.791
- Apache 2.4.6
- PHP 5.4.16
- MySQL 5.5.47
- <1 000 closed tickets
- 3 users
It's a virtual machine with 2 CPU and 2GB of RAM
The issue we are facing is that the system is slow ONLY when opening an existing ticket AS AN AGENT.
The loading bar at the top goes fast but the page doesn't change.
Then the loading icon of Chrome is spinning
Then 9s later the ticket loads.
That's the only scenario the system is slow. When I open the same ticket as support user it's super fast (<1s).
I have tried to set up a clean install with zero ticket in db with the latest stable and the RC but the issue is the same.
Do you have a suggestion where I could look at?
I don't have any apache error except this kind:
If you have any idea I would greatly appreciate it :)