osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
3 Problems: reply problem, no auto reply, cannot close tickets.
I am a little newbie from the Netherlands. I have installed my e-mailadresses and all the settings in osTicket (v1.9.12) and I have three problems. I hope someone could help me out :)
- When I send an e-mail from my gmail to my e-mailadress linked in osTicket, I get the e-mail as a ticket in the ticketlist (so that's all fine). When I reply on it in osTicket, I see my reply in osTicket, but the reply in my gmail inbox is only the "Response/Reply Template". I didn't see this template when I replied in osTicket to my gmail and the reply in gmail is without original message I have sent. How is this possible?
- I would like to install an auto reply when I receive a new ticket. I think I have installed this on several places, but I still don't get the auto reply e-mail when I test it.
- I cannot close a ticket, although I gave myself permission to close tickets. I do see the "closed" map on top of the ticketpage.
I would really appreciate any help!