osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
no image and formatting in email fetch from Outlook 2013
I installed new osTicket v1.9.12 and set it up (settings, new Agents, Groups, etc.). Test mail is send successfully, also all autoresponse mails send ok when some action accure in osTicket environment.
I just have problem when user send mail from Outlook with pictures, tables, formatting text etc. I can't see this HTML formating and inline pictures in ticket thread.
Did I missed some settings? Thank you for the answer.
Version of osTicket: v1.9.12
Web Server Software: Microsoft-IIS/8.5
MySQL Version: 5.7.11
PHP Version: 5.6.16
Default Template Set: our custom templates
Default Alert Email: Use Default System Email (above)
Email Fetching: Enable
Fetch on auto-cron: disable
Default MTA: None: Use PHP Mail Function
New Ticket Settings/Auto-Response/Disable for this Email Address: unchecked
Fetching Email via IMAP or POP/Status/Enable
Fetching Email via IMAP or POP/Mail Box Protocol/POP
Fetching Email via IMAP or POP/Fetch Frequency/1 minutes
Sending Email via SMTP/Status/Enable
It the ticket being assigned to a department or team?
Are you using Ticket Filters?