osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Change the order of the info block of a ticket (Pumpkin Theme)
I would like to change the order of the elements in the 'info' element that's on every ticket page. As you can see in the attached file, it looks like the user belongs to a certain department, But the department actually tells who's working on the ticket on vendor side. It's a bit confusing for people creating an account and adding a ticket. I'm using the Pumpkin theme.
Alternatively could I just hide an element?