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Change the order of the info block of a ticket (Pumpkin Theme)

Hello there

I would like to change the order of the elements in the 'info' element that's on every ticket page. As you can see in the attached file, it looks like the user belongs to a certain department, But the department actually tells who's working on the ticket on vendor side. It's a bit confusing for people creating an account and adding a ticket. I'm using the Pumpkin theme.

Alternatively could I just hide an element?



  • Forgot to mention this is on the user side, not admin/agent.
  • no attached file.
    If you are running a custom theme you should really talk to the theme author.
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