Hello..please help why email not send to client and agent..but if i try to use Admin Panel - Emails - Diagnosic everthing work fine and email succesfull send..i already do the setting like this but still same..Controlling what gets sent to the user (client) is controlled at: Admin panel -> Settings -> AutoresponderControlling what gets sent to agents, departments, managers, etc is controlled at:Admin panel -> Settings -> Alerts and NoticesosTicket Versionv1.9.12 (19292ad) — Up to dateWeb Server SoftwareMicrosoft-IIS/8.5MySQL Version5.5.45PHP Version5.6.20