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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Installation page gives error 'page not working'.


Downloaded Osticket, could not open the install page. Got 'page not working error. 

Can anyone help?


  • There is no way that anyone can assist you without a lot more information.

    version of osTicket?
    environment and versions?
    error from webserver or PHP error logs or both?

    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.
  • osTicket-v 1.9.12
    WAMP server 
    Apache 2.4.17
    PHP 7.0.0
    MySQL 5.7.9

    Thanks ntozier. PHP error log attached.

    Also I don't have the folder path described in your installation notes: I don't have a 'support' folder. Just a 'scripts' and 'upload' folder. There is a setup folder in upload folder. But still get error. 

    What are the correct installation instructions please?

    Many thanks

  • Your problem is PHP7.  osTicket has not been updated to work with the new PHP7 release yet.  You need to downgrade to an older version.
  • Thanks Ntozier!
  • Very welcome. :)
This discussion has been closed.