osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
How to add user programmatically
I'm new in osTicket and at this stage I just installed a copy for testing. My current context to explain my goal: I'm a software author and after some years managing my support through simple email (quite hard sometimes), I decided to switch to a real support platform (sure, I'll sleep better).
My users buy support through yearly membership and I would like to automatically add (and remove) them in realtime (on post-order) when they purchase or renew. I can write a CGI (in Perl or C in my case) to read my customers database and write the relevant info into the osTicket one, but I would like to know if this kind of "hack" (bypasing the osTicket board) will generate some side-effects I have not in mind?
And what are the table(s) and fields to fill-in to achieve a complete and clean registration? The goal being they'll have not to register by themselves (anyway, I will remove the possibility to sign-up by hand or submit a ticket as guest).