Hi,Sorry I forgot about the version. It is below. The problem is that I'm not seeing any errors either, yet for some reason cron.php is not automatically logging into the mailbox and fetching the mails. When I use auto-cron and login to the interface it pulls the email successfully. What I've shown above is that even when I manually run it, the mail/ticket is not fetched by the cron job. I've updated to the latest release to see if it would help, but it has not helped.Server InformationosTicket Version v1.10-rc.2 (231f11e) — Up to dateWeb Server Software Apache/2.4.9 (Win64) OpenSSL/1.0.1g PHP/5.5.12MySQL Version 5.6.17PHP Version 5.5.12PHP Extensionsgdlib Used for image manipulation and PDF printingimap Used for email fetchingxml XML APIxml-dom Used for HTML email processingjson Improves performance creating and processing JSONmbstring Highly recommended for non western european language contentphar Highly recommended for plugins and language packsintl Highly recommended for non western european language contentfileinfo Used to detect file types for uploadsPHP Settingscgi.fix_pathinfo "1" is recommended if AJAX is not workingdate.timezone Africa/JohannesburgDatabase Information and UsageSchema ost (localhost)Schema Signature 98ad7d550c26ac44340350912296e673Space Used 15.97 MiBSpace for Attachments 10.11 MiBTimezone South Africa Standard Time (Interpreted as Africa/Johannesburg) moderator note: removed your formating from server information.