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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Reopen tickets

How to allow repoen the closed tickets from user end

Thanks and regards
Muthukumar

Comments

  • It's enabled by default... so unless you changed it all they have to do is reply to a system generated email or post a reply in the ui.
  • As ntozier said, unless you changed the settings it should do it automatically.

    I don't recall if we changed the settings either, but my observation:

    CLOSED tickets cannot be reopened by end user (but you/tech can).
    RESOLVED tickets *can* be reopened by end user.

    Note that on closed tickets, the end user can reply to them, and the reply will be posted to the ticket, but it will remain closed.
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