I apologize in advance. I did not see it. Is there any documentation on how to create a Mod or Customization to osTicket? I thought I'd ask before I started poking around doing things my own way, if there is a correct way to make a mod.I was able to find this, but it is older. Is it still accurate?http://forum.osticket.com/d/discussion//mod-documentationhttp://forum.osticket.com/d/discussion//osticket-customizationhttps://github.com/poctob/OSTEquipmentPlugin/wiki/Plugin-Development-IntroductionAlso, is a plugin the same as a mod or customization?Thanks.