Version: v1.9.3 (bba9ccc), Server: Apache/2.4.6 (CentOS) PHP/5.4.16, Version PHP 5.4.16, My SQL Version 5.5.44I checked the settings in My Profile, set to (GMT -5.0 - Eastern Time (US & Canada), Bogota, Lima), checking the Daylight Saving Time show at the end the (Current Time: 05/04/2106 10 AM) which is exactly 1 hour back from current time in the Windows O.S. on the local system.I opened the Admin Panel, checked Settings > System > Time format shows at this time 3 pm, exactly 5 hours ahead of current time, and Day, Date, Time format shows Wed, May 4 2016, 3 pm, the same 5 hours difference.Seems to be the Time Zone setting, which should be showing the Time in osTicket 5 hours less, the -5.0 from the selection is not making that adjustment but instead adding it.Where do you check the php.ini setting you mentioned, is this on the Server that contains the application? Thank you so much for your help