osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
i noticed that, when a ticket is overdue, then an agent updated and moved due date, the ticket is now out of "overdue" status.(for me this is a proper behavior). My question is, On a monthly basis we export tickets to excel for reporting, but the report doesn't say which tickets were marked overdue. Is there any record where i can get the information that the ticket was marked overdue? thanks in advance.