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I need create variable for e-mail
Hi people !!
This is my first post and my english is so bad :P but i need your help.
in my project with osTicket started using it internally. The problem now that I have is that I would like to put in the mail notification who created the ticket. In this case we use agents and manually create the ticket, I saw that the system posted (in the ticket ) who created it but to send that information by mail i need to create a variable. (no?)
Could you help me?