I have removed your html formating from your post.Q: Does osTicket store the user name you create in a master list, that
always has the names you have used, and will not let you use that name
again, even though you have deleted and might in the case want to use a
name again, as in our case correcting an error and need to re-add the
user?A: Yes it adds the user to the ost_user_account table. Deleting the user, or restoring from back up however would remove them from this table.Q: Can this master list be updated to let you re-use a name again?A: Yes. Use the add user features in the ui.