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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Need agent to see his all closed tickets


Can someone help me to enable the closed tickets visible for an agents 

osticket versions: 1.10 RC2


  • Agents can see any ticket that is assigned to a department that they are a member of.

    I'm not aware of any way around this.
  • Actually my company's agents want to their closed tickets which were assigned to them. Because these agents I have enable "Show assigned tickets on open queue"
  • I've seen a couple threads here or at gut hub that say how to do this now that I think about it.
    I'm not real sure why you think "Show assigned tickets on open queue"has anything to do with the closed queue.
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