osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
"Read" ticket - Feature Request
I was wondering if there was any way to mark a ticket as "read", but there is not much discussion about it online.
For the upcoming version, it would make it a lot easier to be able to mark a ticket as "read", as well as be able to sort by read status and search by read status. Like your email, it would be nice if the unread tickets were bold, while the read tickets were not bold.