Hi ntozier,it is not about autoresponse but about the response to the ticket. If I have open a ticket and close it myself I want to add a response to the ticket (like "done, see http:/...") but I do not want this to be sent as Email. I can achive this by setting the respnse type to "Do not Email Reply" but I would like to have this field set by default for the users a,b,csC