Hello all,
First, I want to say I am thankful for all the work put into this project. My problem feels small and I was hesitant to post, but am hopeful for an answer.
The problem is:
Right now it's just me, the only user and Admin. When logged into scp and I create a ticket, no alert is sent if I assign it to myself. However, when I create a ticket with no assigned staff a New Ticket alert is sent to the Admin email address.
In further testing, I created another basic staff member, Bob, with an email on another domain. Logged in as me and assigning it to Bob does send him an alert no problem. Only when logged in as Bob and trying to assign it to Bob, there is no email alert. Again, signed in as Bob, but assigning it to me, will send an alert. It's just when a user assigns or re-assigns to self nothing comes through.
In all scenarios the customer who I opened the ticket for always gets an email.
Settings:
AutoResponder: Enable on New Ticket and New Ticket Staff.
Alerts: New Ticket, Enable, Admin,
Ticket Assignment, Enable, Assigned Staff,
Ticket Transfer, Enable, Assigned Staff + Department Manager
I use Google Apps for mail and such, but use LunarPages for hosting. My admin email is on Google Apps and I created another user there for the default support@ email with aliases for noreply@ and alerts@.
Emails are all setup as SMTP authenticating through Gmail using the support@ account credentials.
So that's it. This isn't critical as right now I just don't assign tickets at the moment, but maybe when I start using this for my business it would be nice to have everything sending correctly. :-)
Take care,
Steve