System has been up and running without a problem.
I'm seeing an issue though when a user creates a ticket > staff responds by logging into system and responding from within the ticket > end user receives email update.
The problem then is when the end user responds to the staffs update it is not added to ticket nor does the staff receive it.
The email address being used in the system is simply help@mydomain.com
The email template suggests they can respond to the email but it never gets received.