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Issue with Statics and help topic - [Dashboard]
My osticket version is the v1.9.11 and my problems are 2.
I'm going to put examples to see it easier.
We have 1 ticket created with support help topic and we want to change it to systems help topic because we want to improve the statics and see better data okay... It actually don't change, the ticket stays on the same position on the "Dashboard > Statics" but the help topic is actually changed. The only way to make it properly work is creating the new ticket on the correct topic...
Another thing inside this problem is that every cell has a 1, we don't know why.
The other problem is that my user can't see the statics. I tried another user on my pc and it simply works... There are no differences between David an me, for example.
In summary, if I change the help topic once the ticket is done, it doesn't work.
One user doesn't see the statics.
Thank you, Jose.