I was wondering if anyone can tell me the differences between these two. I mean, are Groups used primarily as security groups for security purposes, and departments primarily used for organizing staff, or is it vice versa? I'm kind of confused as to how to organize my "techs" who will be providing support vs. all of my other staff that are going to be submitting tickets. Can someone make some suggestions? Thanks! I work in a school district, and therefore we have multiple school sites, as well as Teachers, Admin Staff, Teacher Aides, and classified staff etc....