Hello everybody, I want know if anybody can help me to modify the webform when I see one ticket opened.
My idea is modify in one step of update, the priority, Department and Assigned Staff through drop downs menus in the seccion "Action:" of each ticket.
Because otherwise I need do it one by one in each down section.
I hope somebody understand.
Example:
Ticket #146807
...data...
Action: (dropdown) Priority: (dropdown) Departament: (dropdown) Assigned to: (dropdown) (GO BUTTON)
...data...
Thanks.