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User name and telephone number for subsequent tickets
I'm using ost v1.9.8 for this purpose.
I've created multiple tickets using the same user email address, but with different user name and telephone number.
I found that for subsequent tickets, OST will simply match user by email address, and then latest user name and telephone number will NOT be captured in OST, even for the subsequent tickets.
So OST will always create a user according to email address, and any future tickets with the same email addresses will not capture their latest name and telephone number?