We recently started with osTickets.What we see is that all the collaborators get email update as individual email.May be it's done from privacy point of view.Issues :When there are multiple collaborators in the thread, it's sending those many emails.When collaborators want to reply that mail, one has to add others specifically.Is there anything in configuration where-by it will send single email to all email addresses?Can there be an improvement to be able to specify while posting reply if it should go as individual email or a single email?Any way to select who should be in BCC.thanks-n-regards