Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Auto-assign on mail reply

edited June 2016 in General Discussions
Hello,

Is-it possible to auto-assign a ticket to an agent when he reply by mail?
If not possible, I can auto assign-the ticket to a team by a help-topic, but in this case, the mail sent is the notification of assignment and not the notification of a new ticket. Is-it possible to send the two mails? Information of assignement and new ticket?
Tagged:
Sign In or Register to comment.