osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Auto-assign on mail reply
Is-it possible to auto-assign a ticket to an agent when he reply by mail?
If not possible, I can auto assign-the ticket to a team by a help-topic, but in this case, the mail sent is the notification of assignment and not the notification of a new ticket. Is-it possible to send the two mails? Information of assignement and new ticket?