Q: Is There a way that an admin can access all tickets?A: No. Unless you add them to all departments. But it seems to me that you might be confusing admins with department managers. Admins in osTicket are agents who can alter osTicket settings. Department managers are agents who have access to departments (and may have some higher level privs to do some things).Q: Is there some setting or work around for this?A: Absolutely not. That would bypass the entire point of security, departments and teams.