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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Text formatting lost when pasting

Hello,

When copying text (via highlighting all text) from an email or a Word document into a ticket, the formatting is lost (highlighting and font color). If pictures are highlighted as well then they are also lost. 
When copying text from a website it works however - highlighting, font color, and pictures remain intact. 

I assume this is because of the HTML structure of the website text, but if so is it therefore impossible to keep the formatting when copying for other sources?

Thanks!

osTicket-Version: v1.9.9-1-gbe2f138 (be2f138)
Server-Software: Apache/2.2.14 (Ubuntu)
MySQL-Version: 5.1.73
PHP-Version: 5.3.2-1ubuntu4.30
Tagged:

Comments

  • v1.9.9 is old.  You should upgrade and test again.

    I do not think that I have ever had an issue pasting formatted items from my clipboard to the window. I routinely paste things into notepad to remove formatiting...

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