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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Text formatting lost when pasting


When copying text (via highlighting all text) from an email or a Word document into a ticket, the formatting is lost (highlighting and font color). If pictures are highlighted as well then they are also lost. 
When copying text from a website it works however - highlighting, font color, and pictures remain intact. 

I assume this is because of the HTML structure of the website text, but if so is it therefore impossible to keep the formatting when copying for other sources?


osTicket-Version: v1.9.9-1-gbe2f138 (be2f138)
Server-Software: Apache/2.2.14 (Ubuntu)
MySQL-Version: 5.1.73
PHP-Version: 5.3.2-1ubuntu4.30


  • v1.9.9 is old.  You should upgrade and test again.

    I do not think that I have ever had an issue pasting formatted items from my clipboard to the window. I routinely paste things into notepad to remove formatiting...

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