OK, to clarify my request.Team A covers: Australia PacificTeam B covers: EuropeTeam C covers: AmericasEach team does an 8 hour shift.When tickets are logged, only the 'active shift' team should receive tickets and alerts. For example, when Team A finishes their 9am to 5pm shift, their Team queue becomes "inactive" in osTicket, and Team B begins work, and tickets are automatically piped to their queue.We basically want to have a 24/7 support system in place, but for Team members to not be bothered with ticket alerts and messages when they are not "on shift".I can't seem to find this functionality in the version of osTicket that we are running.I hope that is a little clearer. Cheers!