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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

User panel, number of tickets in brackets.

Hi All,

I know this is the forum for 1.9, however I am trying 1.10 rc3 and have a minor gripe.

When a user logs in, at the top right of the page where it has the Tickets (1) - Sign out buttons, the tickets in brackets number appears to be all the users tickets open and closed. Is it possible to alter this so that only the users open tickets are shown in brackets?



  • You would have to edit the core source files to achieve this. There is no option in the UI to change this behavior at this time, and I am not aware of any plan to change this as it is on purpose.
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