I have discovered that when a net ticket is logged, and assigned to a user at the same time, the department users do not receive a new ticket alert.
The only person who receives the email is the assignee.
However, if a staff member creates a ticket and assigns the ticket to them self, no one receives an email. (As it looks like you don't receive an email if you assign a ticket to your self.
So, I want it so:
Everyone receives a new ticket alert, even if the ticket is assigned (They normally do). Even if you create the ticket and assign it yourself (you should receive a new ticket alert)