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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Send email ticket alert to Team

hi, please help me with this,

i create 5 agents, those agents was assigned to a department and a Team.

now, I create a help topic, I assigned this topic to that department and in Auto-Assign to I assign to the TEAM and when a ticket has been created the alert is not sent to the Team members.

But if I select Unassigned, the email send to the all Department members and they get the email.

Now I need to create different Teams, some Agents are in multiple Teams.

what I have to do to send the alert to the Team and not to the Department.

or how to assign an Agent to multiple Departments.
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Comments

  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    Version of osTicket?
    There doesn't appear to be a Team Members alert for new tickets (in my production).  So I would say that there is no way to do this.

    Agents cannot be assigned to more than one department.
  • osTicket (v1.9.14)


    sorry, for that, 
    well, you are doing a great job with this software and this could be a great upgrade for next versions.

    Thank you.
  • Thank you... but I'm just a Forum Moderator.  While I do give input to the devs and try to help prioritize fixes and such I don't code a whole lot.  I'm hoping that this will be in the next version myself. :)
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