Hi,
I have found a solution in the forum for changing the order of code when SCP sets ticket 'close on reply' - and by changing the order of the code in \scp\tickets.php line 85 - I am now able to see the correct status when the ticket is closed on the email update to the end user.
However,
I am still not able to find the function that reopens a closed ticket when the end user responds to a closed ticket via email. I want the email status to change back to open in the reply.
I assume again it is an order of operations but I just cannot find it.
Anyone help?
Thanks in advance,
Mike.
PS _ this is my first post. Thank you.