osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Is it possible have data for start and end the historc inside my ticket?
Always that I register a reply on my ticket I can include the time worked
Start date: 2016-08-08 13:15
End Date: 2016-08-08 15:15
Total: 2 hours worked
Then I finish the ticket show me the total hours.