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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Using SSO and Normal Login

Hello everyone,

i hope u can help me. First the running system:

Apache 2.2.21
Osticket 1.9.12

I installed the LDAP & HTTP Passthru Plugins and activated SSO with the mod_auth_sspi. My configuration (httpd.conf) is the following:

<Directory "C:\helpdesk">
    AllowOverride None
    Options None
    AuthName "helpdesk"
    AuthType SSPI
    SSPIAuth On
    SSPIAuthoritative On

    require valid-user
    #require user "NT AUTHORITY\ANONYMOUS LOGON" allow

And that is working. But if someone (we have a few) uses a Localuser he gets a Pop-Up asking for a Domain-User and Password. If that is not correct he cant reach the site. Is there a way to let them reach the site anyway and use anonym Ticket creation or normal regristation? 

Thanks for your help!


  • Sorry but I have never tried to do this, and don't know.  Hopefully someone else will have attempted to do this and be able to answer you.  My first thought is you probably cannot however with out Apache server config and/or osticket config changes. (osTicket has admin panel -> settings -> access -> Registration Required: that would probably have to be shut off)
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