Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Changed and Modified Dashboard

We wanted and need more Information for Osticket and thats why we changed it.
Currently Working for One Department ( Screenshots are in German )

Server Information
osTicket Version v1.9.12 (19292ad) 
Apache/2.4.10 (Debian)
MySQL Version 5.5.50
PHP Version 5.6.24-0+deb8u1

Screen1 : 
Dashboard Overview:
IT Department : All Tickets for the Department : Open : Not assigned : reopened  : Closed : Tickets per Day: 
You are able to Click on the Number Displayed at " NOT Assigned " And you will be directed to the open Tickets.

Screen2: 
Helptopic Overview
All tickets for the Topic : % of all Tickets ever Created : Currently Open : Currently Overdue: Reopened 

Screen3: 
Agent Overview
Working for all Agents: Tickets per Agent : Open : Closed : % Per Day : 
Displayed with a Google PIE Chart 

Screen4:
Department Overview : Departments within the Company: Every User is working for one Department.
Name of the Department : Employees working in the Department : Tickets created for the Department : % of all Tickets Created

Example : If user JOHN is working in the CAT Department and he creates 20 Tickets while working in that Department the Tickets will stay there. 
So if he change the Department the Statistic will not be distorted.

Screen5: SHOW AND HIDE Button.
Button Show will expand the Departments and you will be able to Display the Department in Detail : 
Every Help topic and how many Tickets in each.

We hope you like it and we will Publish it soon.

Regards 


Comments

  • Screens 
    Screen1.png
    1229 x 292 - 19K
    Screen2.png
    1207 x 732 - 64K
    Screen3.png
    1221 x 706 - 38K
    Screen4.png
    1208 x 904 - 51K
    Screen5.png
    1207 x 596 - 38K
  • download link ?
Sign In or Register to comment.