osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Changed and Modified Dashboard
We wanted and need more Information for Osticket and thats why we changed it.
Currently Working for One Department ( Screenshots are in German )
osTicket Version v1.9.12 (19292ad)
MySQL Version 5.5.50
PHP Version 5.6.24-0+deb8u1
IT Department : All Tickets for the Department : Open : Not assigned : reopened : Closed : Tickets per Day:
You are able to Click on the Number Displayed at " NOT Assigned " And you will be directed to the open Tickets.
All tickets for the Topic : % of all Tickets ever Created : Currently Open : Currently Overdue: Reopened
Working for all Agents: Tickets per Agent : Open : Closed : % Per Day :
Displayed with a Google PIE Chart
Department Overview : Departments within the Company: Every User is working for one Department.
Name of the Department : Employees working in the Department : Tickets created for the Department : % of all Tickets Created
Example : If user JOHN is working in the CAT Department and he creates 20 Tickets while working in that Department the Tickets will stay there.
So if he change the Department the Statistic will not be distorted.
Screen5: SHOW AND HIDE Button.
Button Show will expand the Departments and you will be able to Display the Department in Detail :
Every Help topic and how many Tickets in each.
We hope you like it and we will Publish it soon.