osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Building an edit button for modifying Ticket Details after a ticket has been submitted.
I'm interested in building in an edit button for Agents so we can scrub data from the Ticket Details field when needed. Anyone have some insights on how to do this? I just want the functionality to remove text, so we wouldn't need anything fancy. Does anyone know if this is part of the front end or is that data locked down in the backend database?
Edit: I suppose I should mention we're currently running v1.9.12 (stable) in a windows environment.