Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

New Tickets Sub-Menu

Hi, 

I have enabled the "Exclude assigned tickets from the open queue" feature which is nice to see all the Open Tickets that have not been assigned. 
Is there a way to add an extra sub ticket queue that has all Open Tickets that are Also Assigned? 

The idea is that we want our agents to have the option of seeing tickets assigned to other agents in case they are not handled or attended too. 

Otherwise the Open ticket without the "Exclude assigned tickets from the open queue" enabled would just be filled with everything that is not closed. 

Would be nice to have an "Open" queue only and another queue for the rest. 

Thanks
Tagged:

Comments

  • Q: Is there a way to add an extra sub ticket queue that has all Open Tickets that are Also Assigned?
    A: Not at this time.  It's a very binary choice.  The good news is that Custom Queues (a forth coming feature) should let you do this.  It ought to be out in the version after 1.10.  Alternatively You can probably utilize Advanced Search in 1.10 to display them.
Sign In or Register to comment.