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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Contact Information: File upload issue

Hi Folks,
I am running the OSTicket version 1.9.14 on my server - with PHP5.5 and MySQL5.7.9.
And, I am facing couple of issues.

I
customized the Contact Information and added two fields for file
upload.  The registration goes through but the file uploads are not
visible when I view the user from a SCP panel. When I edit the user, and
upload the files, then the files are visible - basically it is not
uploading the files chosen by the user but accepting those by the admin.
I saw the SQL query, and it looks like this:
INSERT INTO ost_form_entry_values SET `field_id` = 41, `entry_id` = 35, `value` = '[]'
The value for the file is going blank. But the same thing is possible when  staff edits the same user
However, even if the user edits the files by uploading them it shows the file: the issue is only while creating a new record for a user.
PHP logs show no error

Another
issue, that I am facing is, these file upload fields are coming  up
while creating a new ticket (as a guest user). I tried going to Admin
Panel->Manage->Forms->Ticket but the check box to delete is
grayed out. These fields are currently, "Required for End user" but i
have tried using "optional too - with the same result.

Also, I
need to send an email to the registered email Id ONLY for verification
purposes, I want the admin to verify the documents that the user has
uploaded (issue no 1) and then approve the user, only then the user can
login. Is this possible ?
If yes, then where would I Have to change
the login check module.. Do I have to make a custom form for the
admins/staff to verify the new users ?

Please let me know if I can ask these many questions in a single post, else will re-post them.

Thank you for making such a wonderful product!
Natasha

Comments

  • Sorry but this is not something that I have tried to do, and cannot guide you.  Maybe someone else can.
  • Thank you.

    How about these issues,should I raise a new post(s) ?
    Another issue, that I am facing is, these file upload fields are coming  up while creating a new ticket (as a guest user). I tried going to Admin Panel->Manage->Forms->Ticket but the check box to delete is
    grayed out. These fields are currently, "Required for End user" but I have tried using "optional too - with the same result.

    Also, I  need to send an email to the registered email Id ONLY for verification purposes, I want the admin to verify the documents that the user has uploaded (issue no 1) and then approve the user, only then the user can login. Is this possible ?
    If yes, then where would I Have to change the login check module.. Do I have to make a custom form for the
    admins/staff to verify the new users ?

    Thank you!
    Natasha.
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