osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Active Directory plugin clarification
Apologies if this isn't in the right topic.
I've installed the LDAV/Active Directory plugin, and have added my details to it. I want to use only AD, not anything else. I've checked both boxes, so staff and users can use it. Yet, when I create a new ticket and type a name, I don't get the person. I thought this plugin would pull all accounts from AD and implicitly make them users on OST? Did I misunderstand, and this just lets people create user accounts by signing in with their AD credentials? I'm on OST1.9.14. I can't find the version number for the plugin, but I installed it only a few weeks ago. Thanks.