Hello,I am trying to remove agents from my helpdesk, however I get the error "Unknown action - get technical help." I was running v1.9.9-1gbe2f138, but upgraded to 1.9.14. I get this error when I try locking or deleting both local and AD users.
You haven't really provided us with enough information with which to assist you. Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.Webserver and version?PHP version?
Im sorry. Here is that information:Webserver: IIS 6.2 (Installed on windows 2012 R2 Server)PHP Version: v5.3
I was of the opinion that PHP 5.4+ was required for 1.9.14. Have you enabled the DELETE verb in IIS?http://stackoverflow.com/questions/10127607/how-can-i-enable-delete-verb-in-iis7/10616736#10616736
late thought... someone posted on github saying something about users cannot be deleted if they have tickets attached to them. Does the user you are trying to delete have tickets associated with their account?
No tickets are assigned to the agents I am trying to remove. So maybe I should try upgrading my PHP to 5.4 or latest?
Do you know if there are any issues with PHP 7.0?
Yes. 1.9.14 does not support PHP 7.
Ok, so I upgraded to 5.6.25. And I still have same error message. I was mistaken about my IIS version. I am on version 8.5.9600.16384
Have you enabled the DELETE verb in IIS?http://stackoverflow.com/questions/10127607/how-can-i-enable-delete-verb-in-iis7/10616736#10616736
My HTTP Verbs list is blank. No entries.
Well then you might want to fix that.
ok. So I added a Delete Verb, but still no luck.
Did you restart IIS?
Yep. Still no luck
Im sure its the same reason, but it also won't allow me to delete entries in my log.
Does your MySQL user have the DELETE permission on your database?
Yep. It sure does.
Using HediSQL 9.1.0.4867. The user has full permissions on the database.
I just upgraded to 9.3