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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

What is the Use of Teams ?

recently i installed OSTICKET in my server... created agents, groups & department works good... 

Actually i want to divide agents in 2 sections... each section having 5 agents... So for these 5 agents i want to add a Manager... 

So when the agent create a ticket those ticket should automatically assign to his manager... that's why i created Team members... Its working perfect when new ticket added by an agent its automatically forwarded to his manager... 

But for Team members how to create a login ? without login how the Team members can check the tickets which was assigned to them...?

I am not seen the option to create logins for Team Members in the settings...?

hope you understand my problem... and please reply the solution as early as possible... 

Comments

  • latest Version  " osTicket Core, v1.9.14 " was installed... 
  • In order to add someone to a team... you have to have created an account for them.  So... I'm not sure that I understand your question.


  • Thanks for Reply... 

    Actually the Process i had done before was wrong... Now i understood & modified... its Working as well... 

  • How to Delete this Discussion... ?
  • No need to delete the discussion, but I will close it for you. :)
This discussion has been closed.