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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How do we increase the file attachment size more than 2 MB.

We are using the Osticket version 1.9.14.

How do we increase the file attachment size more than 2 MB for end users. As of now it only allows a maximum of 2 MB in this version.



  • Maximum allowed filesize is dictated by your PHP settings (in your php.ini)

    The basics are you would edit the php.ini and add or change:

    upload_max_filesize = 10M
    post_max_size = 10M
    memory_limit = 12M

    Generally speaking post_max_size is the limit of everything submitted with post, so many people chose this to be a multiple of upload_max_filesize to allow multiple files to be uploaded, but this is not mandatory.

    If your host does not allow custom php.ini files you may be able to achieve the same results by creating or editing your .htaccess file located in the root osTicket directory.

    php_value upload_max_filesize 10M
    php_value post_max_size 10M
    php_value memory_limit = 12M
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