osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Email setup questions... confusion about how it works.
The way I'd like to set up osTicket is with two emails...
One email for our clients to send the ticket to e.g. email@example.com
And another email that sends the alert to my team when we get a new ticket e.g. firstname.lastname@example.org
Thus far my supervisor setup two email accounts, but they are considered "group" or distribution list emails. I'm not sure one can send an email from these accounts. They don't have logins or passwords. I'm not sure that they would work for our setup.
So then what do I need?
I'm assuming I need at least one group email would be fine - the ticketalerts email and a normal email account created for postsupport. This would have a login/password. When an agent answers the ticket I'm guessing that it is sent from the postsupport email. Is this how it works?