I'm not aware of any changes like you have described between assigning to a team. i do not run 1.9.14 and would not run 1.10rc3 in a production environment.As far as customizing the ticket list, there is a thread here on the forums that will point you in the right direction. Right now you have to alter the source to achieve this:http://forum.osticket.com/d/discussion//a-better-ticket-listThere is a forth coming feature called Custom Queues that I am told to expect in the version after 1.10.