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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to allow the end users to close their own tickets


How can we allow the end users to close their own tickets in case they do not feel a need of any more work on it?

Right now if a user wants to close his/her own ticket; it can't be done. Only agents are able to do it.


osTicket Versionv1.9.14  —  Up to date
Web Server SoftwareApache/2.2.3 (CentOS)
MySQL Version5.0.77
PHP Version5.3.3


  • This is not a feature of osTicket, and I'm not aware of any plans to make it one.
  • I'd actually like to see this option, as it means ticket queues can be reduced (when an end user closes a no longer required ticket) and allows agents to focus on the tickets that still require work, rather than working through tickets just to close them.
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