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Ticket Filter not working on Agent update of Ticket
This is what I want to do:
I created a Custom Form with a Field Label IsComplete of type Checkbox.
What I want is that if the Agent edits the Ticket and selects the Checkbox, (which would mean that he has completed the Ticket request), a Ticket Filter is triggered, and the ticket is assigned to the Billing Team and the Status is changed to "Pending Billing".
This does not seem to be working.
1) Can a Ticket Filter be triggered on an Agent Edit of the Ticket?
2) If so, how can I trigger this Ticket Filter? I tried values 1, TRUE and YES none seem to do the trick.
I am using v1.10 rc3.