I'm going to give more information of the issue.Our configuration is very easy. We have one Group and one Department. All agents pertain to this group and department.When a new ticket arrives, the system sends an email to all department members. It woks well.When an agent assigns a ticket to other agent, the system sends an email to the agent but doesn't send an email to the department members. In "Alerts and Notices/Ticket Assignment Alert" are activated all options.When an agent transfers a ticket to other agent, the system sends an email to the agent but doesn't send an email to the group members. In "Alerts and Notices/Ticket Transfer Alert" are activated all options. The assignment alert of the group is not disabled.Why when arrives a new ticket the system sends an email to all department members, but doesn't send an email to department/group members when a ticket is assigned or transfered?I attach a screenshot of the "Alets and Notices" page.Regards.